LATE POLICY

• I will be strictly enforcing my late policy:

• If you are up to 15 minutes late - I will still fill your lashes, but you just get 15 minutes less of lashes and the price does not change.

• If you are more that 15 minutes late – Your appointment is marked as a no-show. Any no-shows will be charged 50% of the entire fee for the scheduled service, and also require a 50% deposit when you book your next appointment. A 2nd no-show requires a deposit in full for the services. A 3rd no-show and we obviously are not a good fit and you need to find a new lash artist.

NO-SHOW 

• Any no-show without notice will be charged 50% of the entire fee for the scheduled service, and we will also require a 50% deposit when you book your next appointment. A 2nd no-show requires a deposit in full for the services. A 3rd no-show and we obviously are not a good fit and you need to find a new lash artist.

BOOKING

• My system now requires a credit card to be on file in order to book an appointment. This credit card will never be charged unless you are a no-show, then you will be charged 50% of the entire fee for the scheduled service, and we will also require a 50% deposit when you book your next appointment.   If for some reason you are not comfortable putting your credit card on my secure website, please feel free to contact me and we will work something out.

• Any no-shows will be charged 50% of the entire fee for the scheduled service, and also require a 50% deposit when you book your next appointment. 

• Lashwell Chico uses Square for all appointments and reminders. Automatic reminders are emailed and sent by text (as long as that information is provided) at different times. The system also sends out a request to confirm your appointment. Failure to confirm your appointment DOES NOT automatically cancel your appointment. If you choose to cancel or reschedule your appointment when receiving any of the reminders, it must be done at least 24 hours prior to your appointment to avoid a charge.